Refund policy

Return and Refund Policy


Last Updated: 1/12/2025

At Pythrukum Wellness Products, we are committed to providing you with high-quality Ayurvedic and wellness solutions. Due to the nature of our products (health supplements and consumables), we maintain a strict policy to ensure the safety and hygiene of our customers.

Please review our policy below regarding returns, refunds, and exchanges.


1. Eligibility for Returns & Replacements


We do not accept returns or exchanges for "change of mind" once a product has been delivered, as our products are consumable health goods.

However, we will happily offer a replacement or full refund under the following special circumstances:

  • Damaged Product: The bottle or packaging arrived broken or leaking.
  • Defective Item: The product is expired or spoiled upon arrival.
  • Incorrect Item: You received a product different from what you ordered.

Note: You must inspect your package immediately upon delivery.


2. Reporting an Issue


To claim a refund or replacement for a damaged or incorrect item, you must report the issue to us within 5 days of receiving your order.

Please follow these steps:

  1. Take clear photos or a video of the damaged/incorrect product and the shipping label.
  2. Email us at [Insert Support Email] or contact us via WhatsApp at [Insert Phone Number] with your Order ID and the evidence.
  3. Our team will verify the issue and process a replacement or refund within 48-72 hours.


3. Refund Process


If your refund is approved:

  • The amount will be refunded to your original method of payment (Credit Card, Debit Card, UPI, etc.).
  • Please allow 5-7 business days for the amount to reflect in your bank account, depending on your bank's processing time.


4. Non-Returnable Items


For health and safety reasons, we cannot accept returns for:

  • Products that have been opened or used.
  • Products where the seal has been broken.
  • Any request made after the 5-day reporting window.


5. Cancellations


You may cancel your order before it has been shipped. Once the order is dispatched from our warehouse, it cannot be cancelled.


6. Contact Us


If you have any questions about this policy, please contact our customer support team:

  • Email: contactpythrukamwellness@gmail.com
  • Phone/WhatsApp: +91 9288026001 , +91 87149 72737

• • Address: Mudakuza P.O Ernakulam District Kerala